Incident Management

The goal of incident management is to swiftly return the system to regular service operations while preventing the future recurrence of the incident. It consists of a set of specified processes for identifying, analysing, prioritising, and resolving security issues. It involves not only responding to incidents but also triggering alerts to prevent potential risks and threats. 

Incident Management includes,
  • Vulnerability Analysis
  • Artifact Analysis 
  • Security Awareness Training
  • Intrusion Detection
  • Public or technology monitoring

A crucial component of incident management is holding training sessions to raise user awareness. Such sessions help end-users to recognize suspicious events or incidents easily and report an attacker's behaviour to the appropriate authority. This includes,
  • The firewall manager keeps filters in place.
  • Human Resources personnel take steps to fire employees suspected of harmful computer activities. 
  • The legal counsel sets the rules and regulations in an organisation. These rules can influence the internal security policies and practices of the organization in case of harmful or malicious activities by an insider. 
  •  An outsourced service provider repairs systems infected by viruses and malware.

The incident management process is designed to:
  • Improve security quality
  • Resolve problems proactively
  • Reduce the impact of incidents on an organization or its business
  • Meet service availability requirements
  • Increase staff efficiency and productivity
  • Assist in handling future incidents

Strong incident management procedures are crucial for minimising recovery expenses, potential liabilities, and most critically, minimising victim harm (both at the personal level and organisational level).

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